The traditional goal [in customer service call centers] is to handle calls as quickly as possible — if there’s even a number for customers to call at all … Uniqlo has flipped this idea on its head, treating the call center as a site of R&D, inspiration, and opportunities they otherwise would have overlooked.
Spencer aka Spooncer aka Spoon
Recently…
- Twilight Override by Jeff Tweedy
- Last Missouri Exit by Case Oats
- Not God by Finom
- Tigers Blood by Waxahatchee
Listen in an easy playlist
I’m on tour with my dad right now
You can contact me
Can someone remind me how to write a newsletter again?
I didn’t think I would like Blade but I loved Blade.
Recommended: B-grade pencils.
I look at all my loves sideways.
I bought some vegan Blundstones.
I realized my to-do list was upside-down.
I had admin work at the top, daily routines in the middle, and creative hunches/dreams/plans at the bottom.
The first list keeps your house running, the second list keeps your hair from catching fire, and the last list gets you up in the morning. Why would the list that gets you up in the morning be last?
Depression isn’t a choice but being a sorry son of a bitch sorta is.
(See also: Keep On the Sunny Side.)
Crape myrtle trees are beautiful.
OMG. Thank you for the kind words, Walter!
(And Austin for the heads up.)
Embrace seasonality.
Damn, this is nice. Thank you, Joey Sweeney.
We played "Enough" and "Lou Reed Was My Babysitter" on Colbert
And Dad sat down for an interview.
Did you know that whales and dolphins evolved from a wolf-like mammal?
“Our current boom of species diversity is newish. We haven’t always had so many different kinds of life, and in the past, the world has looked really different. It changes and shifts. We are having a huge impact on the earth but other species have before and others will again. I find calm and acceptance in that feeling of being along for the ride.”
Ooooook another new word. (What am I, five?) Sexton: “an officer of the church who is in charge of sacred objects.”
From Anne Kadet’s interview with a street pastor.
Two more new words learned: leonine and veld. Resembling a lion. And a type of grassland, especially in South Africa, with scattered shrubs or trees.
Liam released a new song today. “Didn’t I.” Dedicated to his grandma, Mimi. From the forthcoming Pilot Light. (I play drums on this song.)
In Portland, Maine, I bought pens and pencils from a 105-year-old office supply store proprietor.
Learned a new word: echt—true, genuine.
Another new word: bosky, having abundant trees or shrubs, or of/or relating to a woods.
Hi from Lebanon, New Hampshire.
George Saunders: “I find that my life is simplified if, when I’m tempted to have an opinion, I ask myself why I need one, and what I aim to do with it.”
Chicago by Carl Sandburg.
I like Andy Matuschak’s website.
Craig Mod (on day 7 of “Between Two Mountains”): “There is an implicit tautology in why we do what we do: we do it because we are able to be good at it.”
God I love Rumble Strip.